TLC: Surrey

Surrey Libraries

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digital-content

libraries

Library locations 

join-the-library

<h1>Join your library</h1>
<p>&nbsp;</p>
<div>
<div>
<article>
<h2>How to join</h2>
<p>&nbsp;</p>
<h3>Join online</h3>
<p>&nbsp;</p>
<p><a href="https://libraries.surreycc.gov.uk/user/register">Complete the registration form online</a>. Please fill in all the sections marked with an asterisk, including the library at the bottom of the form.</p>
<p>Completing the registration form is free and easy and will give you a temporary membership. You will receive a registration number by email and will be able to:</p>
<ul style="list-style-type: square;">
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries">Search the library catalogue</a>&nbsp;immediately, however you will need a permanent library card to reserve items.</li>
<li><a href="https://www.surreycc.gov.uk/libraries/borrow-or-renew/ebooks-eaudiobooks-emagazines">Access e-books, e-audio, e-newspapers and e-magazines</a>.</li>
</ul>
<p>Take your registration number into your local library if you want to:</p>
<ul style="list-style-type: square;">
<li>upgrade your membership to take advantage of the full range of library services</li>
<li>collect a physical library card</li>
<li>change your membership type if child, young adult, memory, access or friends and family membership is more appropriate.</li>
</ul>
<p><strong>Please note:</strong>&nbsp;You will need to bring some identification with your name and address on, such as a driving licence, bank statement or recent utility bill.</p>
<p>&nbsp;</p>
<h3>Join at your nearest library</h3>
<p>&nbsp;</p>
<p>You can&nbsp;<a href="https://libraries.surreycc.gov.uk/digital-content/libraries">join at your nearest library</a>. Please bring with you some identification with your name and address on, such as a driving licence, bank statement or recent utility bill.</p>
<p>&nbsp;</p>
<p>For more information on libraries, please see our web pages:&nbsp;<a href="https://www.surreycc.gov.uk/libraries/your-library/library-policies-and-procedures/library-terms-and-conditions">Terms and conditions for libraries</a>&nbsp;and&nbsp;<a href="https://www.surreycc.gov.uk/libraries/your-library/library-policies-and-procedures">Libraries policies and procedures</a>.</p>
</article>
</div>
</div>

Join the library

online-resources

<h1>Online resources</h1>
<h2 class="mt-4">eBooks, eAudiobooks, eMagazines</h2>
<p class="mt-3">As a member of Surrey libraries you have access to a wide range of eLibrary services including eBooks, eAudiobooks, eComics, eNewspapers and eMagazines. We also have eBooks and eAudiobooks available for Reading groups..&nbsp;</p>
<p class="mt-3">Visit our <a href="https://www.surreycc.gov.uk/libraries/borrow-or-renew/ebooks-eaudiobooks-emagazines">eBooks, eAudiobooks, eMagazines information page</a> for more details.&nbsp;</p>
<h2 class="mt-4">Online reference shelf</h2>
<p class="mt-3">We've subscribed to a range of quality information sources so you can have a reference library at home and at the library. With subjects as diverse as business, genealogy, consumer advice and citizenship, there's something for everyone.&nbsp;</p>
<p class="mt-3">Visit the <a href="https://www.surreycc.gov.uk/libraries/learning-and-research/adult-online-reference-shelf">Online reference shelf</a> to find out more.&nbsp;</p>
<h2 class="mt-4">Digital support</h2>
<p class="mt-3">Our Digital support volunteers can support learners to use computers/laptops independently in the library for the first time, as well as introduce our online reference pages and get you started with eBooks.&nbsp;</p>
<p class="mt-3">Visit our <a href="https://www.surreycc.gov.uk/libraries/learning-and-research/improve-your-computer-and-internet-skills/digital-buddy">Digital support volunteer page</a> to find out more and to book a session.&nbsp;</p>
<h2 class="mt-4">My Library app</h2>
<p class="mt-3">Lets you search for, reserve, borrow and renew Surrey Library titles wherever you are. You can also keep track of events and local news.&nbsp;</p>
<p class="mt-3">Download the app from <a href="http://www.yourlibraryapp.co.uk/surrey/" aria-invalid="true">your app store</a>.&nbsp;</p>
<p class="mt-3">Please login with your library card and PIN to access the Surrey Library services' profile.&nbsp;</p>

Online resources

how-do-i

<h1>How do I...?</h1>
<p>&nbsp;</p>
<p>Please be aware that we have some outstanding faults on the system. These have been reported and we await a resolution. If you feel the system is not working as you'd expect, please check the <a href="https://libraries.surreycc.gov.uk/digital-content/library-systems-status" target="_blank" rel="noopener">Library's System Status page</a> before contacting us.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<h2>Renew my loans</h2>
<p>&nbsp;</p>
<h3>Renew online</h3>
<p>&nbsp;</p>
<p>Watch our YouTube video: <a href="https://www.youtube.com/watch?v=tgsoyMA1G3s">Surrey Libraries online catalogue: Renewing your loans</a> and/or follow the instructions below.&nbsp;</p>
<p>&nbsp;</p>
<ul style="list-style-type: square;">
<li>Starting on the home page or Bookshelf.</li>
<li>You will see navigation options along the top which will stay here whatever screen you are on.</li>
<li>Choose the Account icon (top right), and then choose the option to Log in.</li>
<li>The next screen will allow you to enter your library borrower number and PIN.</li>
<li>Your current loans will appear on the tab called My Shelf.</li>
<li>Each of your loans shows how many remaining days are left of your loan under the book jacket.</li>
<li>You can either renew your loans one at a time by clicking on the book jacket and selecting the Renew button.</li>
<li>Click Proceed.</li>
<li>You will get a confirmation message to say that your loan has been renewed successfully.</li>
<li>To renew more than one, or all of your loans click the Renew all button.</li>
<li>If you want to renew all of your loans, leave the De-select all button ticked.</li>
<li>If you want to renew some of your loans, click the De-select all button and then click the tick-box next to the items you want to renew.</li>
<li>Click Renew selected and you will get a yellow bar notification next to each item that was renewed and a pop-up confirmation message to say that your selected loans have been renewed successfully.</li>
<li>Click Done to go back to the My shelf screen. You'll notice that the number of days remaining has been updated under each of your loans.</li>
</ul>
<p>If an item cannot be renewed because it has been reserved by another customer or you have reached the renewal limit, you will not see an option to renew on the individual item, and it will appear in a section called Loans Not Available to Renew in the Renew All menu.</p>
<p>If you have any problems renewing your loans please contact us&nbsp;<a href="https://libraries.surreycc.gov.uk/contact-us" target="_blank" rel="noopener">using the form in the Account menu</a>.</p>
<h3>&nbsp;</h3>
<h3>Other ways to renew your loans</h3>
<p>&nbsp;</p>
<p>See our webpage: <a href="https://www.surreycc.gov.uk/libraries/borrow-or-renew/renewal" target="_blank" rel="noopener">Renewing library items</a>.&nbsp;</p>
<p>&nbsp;</p>
<h2>Contact the library service</h2>
<p>If you feel the system is not working as you'd expect, please check the <a href="https://libraries.surreycc.gov.uk/digital-content/library-systems-status" target="_blank" rel="noopener">Library's System Status page</a> for known issues before contacting us.</p>
<p>To contact us online, please use <a href="https://libraries.surreycc.gov.uk/contact-us" target="_blank" rel="noopener">the form in the Account menu</a>. Account Menu in the top right of this page.&nbsp;</p>
<p>&nbsp;</p>
<h3>Other ways of contacting us&nbsp;</h3>
<p>&nbsp;</p>
<p>Please see our webpage: <a href="https://www.surreycc.gov.uk/council-and-democracy/contact-us/libraries" target="_blank" rel="noopener">Contact the library service</a>.</p>
<p>&nbsp;</p>
<h2>Login to my account</h2>
<p>&nbsp;</p>
<ul>
<li style="list-style-type: square;">You will need your borrower number and PIN</li>
<li style="list-style-type: square;">Choose account at the top right of the page</li>
<li style="list-style-type: square;">and select login from the drop down menu</li>
<li style="list-style-type: square;">Complete the pop up login box</li>
<li style="list-style-type: square;">Remember to scroll down and select login</li>
<li style="list-style-type: square;">Once logged in your name should appear in the top right of the screen</li>
<li style="list-style-type: square;">Select your name and from the drop down menu select account.&nbsp;</li>
</ul>
<h2>&nbsp;</h2>
<h2>Reset a forgotten PIN</h2>
<p>&nbsp;</p>
<ul>
<li style="list-style-type: square;">Follow the instructions above to login and then select the option within the login box to reset your PIN</li>
<li style="list-style-type: square;">The PIN reset box will appear and you need to enter your borrower number.</li>
</ul>
<h2>&nbsp;</h2>
<h2>Join the library</h2>
<p>&nbsp;</p>
<p><a href="https://libraries.surreycc.gov.uk/user/register">Complete the registration form online</a>.</p>
<p>You can also open the form by:</p>
<ul>
<li style="list-style-type: square;">Choosing account at the top right of this page</li>
<li style="list-style-type: square;">and select join.&nbsp;</li>
</ul>
<p>Please fill in all the sections marked with an asterisk, including the library at the bottom of the form. Once registered you will receive a confirmation email which you must acknowledge. If time lapses you can request another confirmation email, see details in the confirmation email.&nbsp; &nbsp;</p>
<p>For more information about joining the library and how to join in person at one of our libraries, please see our page: <a href="https://libraries.surreycc.gov.uk/digital-content/join-the-library">Join your library</a>.&nbsp;&nbsp;</p>
<p>&nbsp;</p>
<h2>Useful links&nbsp;&nbsp;</h2>
<p>&nbsp;</p>
<ul>
<li style="list-style-type: square;"><a href="https://libraries.surreycc.gov.uk/digital-content/libraries">Find a library</a></li>
<li style="list-style-type: square;"><a href="https://www.surreycc.gov.uk/libraries/borrow-or-renew/renewal">Renew my loans</a></li>
<li style="list-style-type: square;"><a href="https://libraries.surreycc.gov.uk/search" target="_blank" rel="noopener">Search the catalogue</a></li>
<li style="list-style-type: square;"><a href="https://libraries.surreycc.gov.uk/contact-us">Contact the library service </a></li>
<li style="list-style-type: square;"><a href="https://pcbookings.surreycc.gov.uk/netloan/Login.aspx">Book a computer</a></li>
<li style="list-style-type: square;"><a href="https://www.surreycc.gov.uk/libraries/news-and-events/news">Find out the latest library news and updates</a></li>
<li style="list-style-type: square;"><a href="https://www.surreycc.gov.uk/libraries/news-and-events/regular-events-reading-groups">Find out about events and activities at your nearest library</a></li>
<li style="list-style-type: square;"><a href="https://www.surreycc.gov.uk/libraries/people-with-disabilities">Find out about services for people with disabilities</a></li>
<li style="list-style-type: square;"><a href="https://www.surreycc.gov.uk/libraries/people-with-disabilities/libraries-direct">Find out about the Library Direct Home Service</a></li>
<li style="list-style-type: square;"><a href="https://www.surreycc.gov.uk/libraries/borrow-or-renew/borrow-or-request-items-from-the-library/ready-reads">Use the Ready Reads services</a></li>
<li style="list-style-type: square;"><a href="https://www.surreycc.gov.uk/libraries/volunteering">Volunteering in libraries</a></li>
<li style="list-style-type: square;"><a href="https://customer.surreycc.gov.uk/libraries-stock-suggestion">Suggest a title</a></li>
</ul>
<p>&nbsp;</p>
<p>Video</p>
<p><iframe title="YouTube video player" src="https://www.youtube.com/embed/y3CyjZpwUfw?si=gbf5VAjwIcrT_GYt" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe></p>

How do I...?

policies

<h1>Library charges and other policies</h1>
<ul style="list-style-type: square;">
<li><a href="https://www.surreycc.gov.uk/libraries/your-library/library-services-and-charges#charges">Library fines and charges</a></li>
<li><a href="https://www.surreycc.gov.uk/libraries/your-library/library-policies-and-procedures">Library policies and procedures</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/policies/accessibility-statement">Accessibility statement</a></li>
<li><a href="https://www.surreycc.gov.uk/council-and-democracy/your-privacy">Privacy and data protection</a></li>
</ul>

Charging and other policies

library-systems-status

<h1>Library system status</h1>
<p>&nbsp;</p>
<p>Please check here for any service and system wide technical issues. Local issues will be notified on the individual branch page: <a href="https://www.surreycc.gov.uk/libraries/your-library/find-your-nearest" target="_blank" rel="noopener">Find your nearest library</a>.&nbsp;</p>
<p>All IT systems are operational and no major problems have been reported.&nbsp;</p>
<ul class="mt-3" style="list-style-type: square;">
<li><strong>Library catalogue:</strong>
<ul class="mt-3" style="list-style-type: square;">
<li><strong>Brave browser: </strong>Due to the browser's Advanced Privacy features which by default prevent the essential cookies from being set for the web app and therefore affect its operation. Please turn the Shields feature off in the browser and refresh the page. This will help set the essential cookies up and launch the app. You can then leave the shields off or switch them on. The app developers are working to find a permanent solution.</li>
<li><strong>Removing items from migrated wish lists: </strong>This is a known fault and has been reported.</li>
<li><strong>Viewing linked accounts within your own account: </strong>Unfortunately you cannot view your linked accounts on the website at the moment. &nbsp;We will be looking to add that functionality back into the new system as soon as we can. For the moment you can still set up linked accounts on our app: <a href="http://www.yourlibraryapp.co.uk/surrey/" target="_blank" rel="noopener">Surrey libraries app</a>.</li>
<li><strong>Reserving eBooks and eAudio books: </strong>When searching our main catalogue for eBooks and eAudioBooks, if the item is not available and you choose to place a hold, you will get an error message. There are no faults when the item is available for loan. There are no issues when using the eBook platforms directly. Visit our&nbsp;<a href="https://www.surreycc.gov.uk/libraries/borrow-or-renew/ebooks-eaudiobooks-emagazines">eBooks, eAudiobooks, eMagazines information page</a> for more details on how to access our eBook collections.</li>
<li><strong>Items held at Surrey History Centre not showing when an All Surrey Council Libraries search area is set:&nbsp;</strong>This has been reported as a fault. Items can be found if the 'Search Area' is changed to 'All locations'.</li>
</ul>
</li>
<li><strong>Library customer accounts:</strong> no issues reported</li>
<li><strong>Public computers:</strong> no issues reported</li>
<li><strong>Public Wifi:</strong> no issues reported</li>
<li><strong>Computer booking system:</strong> no issues reported</li>
<li><strong>Printing: </strong> no issues reported</li>
</ul>
<p class="mt-3">If you are experiencing issues not mentioned above, please <a href="https://libraries.surreycc.gov.uk/contact-us" target="_blank" rel="noopener">contact the library service</a>.&nbsp;</p>
<p class="mt-3">&nbsp;</p>

Library systems status

feedback

<p>We would love to hear what you think about the new platform, if you have any<br aria-hidden="true" />feedback please visit this link feedback form</p>
<p><a href="https://forms.office.com/e/raTnXYseSN" target="_blank" rel="noopener">Feedback about Surrey libraries online&nbsp;</a></p>

Feedback

Libraries

search

Search

account

Account

<div class="row">
<h1>Library locations</h1>
<p>Select a library branch convenient for you from the alphabetical list below and find out more details such as the opening times, address including map and what services are available at that library.&nbsp;&nbsp;</p>
<p>&nbsp;</p>
<div class="col-md-4">
<ul>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/addlestone">Addlestone library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/ash">Ash library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/ashford">Ashford library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/ashtead">Ashtead library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/bagshot">Bagshot library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/banstead">Banstead library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/bookham">Bookham library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/bramley">Bramley library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/byfleet">Byfleet library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/camberley">Camberley library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/caterham-hill">Caterham Hill library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/caterham-hill">Caterham Valley library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/chertsey">Chertsey library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/cobham">Cobham library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/cranleigh">Cranleigh library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/dittons">Dittons library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/dorking">Dorking library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/egham">Egham library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/epsom">Epsom library</a></li>
</ul>
</div>
<div class="col-md-4">
<ul>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/esher">Esher library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/ewell">Ewell library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/ewell-court">Ewell Court library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/farnham">Farnham library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/frimley-green">Frimley Green library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/godalming">Godalming library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/guildford">Guildford library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/haslemere">Haslemere library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/hersham">Hersham library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/horley">Horley library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/horsley">Horsley library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/knaphill">Knaphill library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/leatherhead">Leatherhead library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/lightwater">Lightwater library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/lingfield">Lingfield library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/merstham">Merstham library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/molesey">Molesey library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/new-haw">New Haw library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/old-woking">Old Woking library</a></li>
</ul>
</div>
<div class="col-md-4">
<ul>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/oxted">Oxted library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/redhill">Redhill library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/reigate">Reigate library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/shepperton">Shepperton library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/shere">Shere library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/staines">Staines library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/stanwell">Stanwell library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/stoneleigh">Stoneleigh library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/sunbury">Sunbury library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/surrey-history-centre">Surrey History Centre</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/tattenhams">Tattenhams library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/virginia-water">Virginia Water library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/walton">Walton library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/warlingham">Warlingham library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/west-byfleet">West Byfleet library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/weybridge">Weybridge library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/woking">Woking library</a></li>
<li><a href="https://libraries.surreycc.gov.uk/digital-content/libraries/old-woking">Old Woking library</a></li>
</ul>
</div>
</div>

accessibility-statement

Accessibility statement