Library system status

Please check here for any service and system wide technical issues. Local issues will be notified on the individual branch page: Find your nearest library. 

 

No requests for items outside Surrey libraries from Tuesday 2 July 2024   We are currently experiencing issues with our reservation system.  This means for a short period of time it will not be possible to place new reservations on items from other authorities in the Library Consortium.   Reservations for items on the Surrey Libraries catalogue are unaffected and will carry on as usual. Any existing reservations for Library Consortium stock will continue to be processed as soon as possible. If you visit a library that is part of the Libraries Consortium, you will still be able to borrow as normal and return these items to Surrey Libraries. We are sorry for this temporary inconvenience and thank you for your patience while we fix the issue.   If you have any queries, please speak to staff in your local library.

 

• Library catalogue:
  
  • Brave browser: Due to the browser's Advanced Privacy features which by default prevent the essential cookies from being set for the web app and therefore affect its operation. Please turn the Shields feature off in the browser and refresh the page. This will help set the essential cookies up and launch the app. You can then leave the shields off or switch them on. The app developers are working to find a permanent solution.
  • Removing items from migrated wish lists: This is a known fault and has been reported. New wish list are fully working. Please create a new list and add your existing wish list items to it. Click each item, click the plus sign and add the item to the new list. Then delete the faulty wish list.
  • Viewing linked accounts within your own account: Unfortunately you cannot view your linked accounts on the website at the moment.  We will be looking to add that functionality back into the new system as soon as we can. For the moment you can still set up linked accounts on our app: Surrey libraries app.
  • Reserving eBooks and eAudio books: When searching our main catalogue for eBooks and eAudioBooks, if the item is not available and you choose to place a hold, you will get an error message. There are no faults when the item is available for loan. There are no issues when using the eBook platforms directly. Visit our eBooks, eAudiobooks, eMagazines information page for more details on how to access our eBook collections.
  • Items held at Surrey History Centre not showing when an All Surrey Council Libraries search area is set: This has been reported as a fault. Items can be found if the 'Search Area' is changed to 'All locations'.
• Library customer accounts: no issues reported
• Public computers: no issues reported
• Public Wifi: no issues reported
• Computer booking system: no issues reported
• Printing: no issues reported

If you are experiencing issues not mentioned above, please contact the library service.