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Library system status

Please check here for any service and system wide technical issues. Local issues will be notified on the individual branch page: Find your nearest library. 


 

Requests from outside Surrey Libraries – Normal service resumes from Friday 1 November 2024 

We are pleased to update you that reservations from other Library Consortium branches will resume from Friday 1 November 2024. 

We apologise for any inconvenience caused while we fixed the issues. 

 

  • Library catalogue:
    • Brave browser: Due to the browser's Advanced Privacy features which by default prevent the essential cookies from being set for the web app and therefore affect its operation. Please turn the Shields feature off in the browser and refresh the page. This will help set the essential cookies up and launch the app. You can then leave the shields off or switch them on. The app developers are working to find a permanent solution.
    • Removing items from migrated wish lists: This is a known fault and has been reported. New wish list are fully working. Please create a new list and add your existing wish list items to it. Click each item, click the plus sign and add the item to the new list. Then delete the faulty wish list.
    • Viewing linked accounts within your own account: Unfortunately you cannot view your linked accounts on the website at the moment.  We will be looking to add that functionality back into the new system as soon as we can. For the moment you can still set up linked accounts on our app: Surrey libraries app.
    • Reserving eBooks and eAudio books: When searching our main catalogue for eBooks and eAudioBooks, if the item is not available and you choose to place a hold, you will get an error message. There are no faults when the item is available for loan. There are no issues when using the eBook platforms directly. Visit our eBooks, eAudiobooks, eMagazines information page for more details on how to access our eBook collections.
    • Items held at Surrey History Centre not showing when an All Surrey Council Libraries search area is set: This has been reported as a fault. Items can be found if the 'Search Area' is changed to 'All locations'.
  • Library customer accounts: no issues reported
  • Public computers: no issues reported
  • Public Wifi: no issues reported
  • Computer booking system: no issues reported
  • Printing: no issues reported

If you are experiencing issues not mentioned above, please contact the library service.